Terms and Conditions

📜 Terms & Conditions
Luxcape Candles Co.
Last updated: 2025

Welcome to www.shopluxcape.com. These Terms & Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms.

1. About Us
This website is operated by Luxcape Candles Co., a UK-based online-only store offering artisan soy wax candles and home fragrance products.

2. Eligibility
To shop with us, you must be:

At least 18 years old, and

Legally capable of entering into binding contracts.

By placing an order, you confirm that all information you provide is accurate and complete.

3. Orders & Contract
Once you place an order, you will receive an email confirming receipt. This does not constitute acceptance of your order. A contract is only formed once your payment is processed and your order is dispatched.

We reserve the right to refuse or cancel an order for any reason, including availability, pricing errors, or suspected fraud.

4. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable. Shipping fees are shown at checkout.

We accept secure online payments via our payment partners (e.g. Shopify Payments, PayPal). Your payment information is processed securely — we do not store credit card details.

5. Shipping & Delivery
Please review our [Shipping Policy] for full details.
Orders are processed in 3–5 business days, with delivery in 7–10 business days (UK only).

We are not liable for delays due to postal strikes, courier delays, or circumstances beyond our control.

6. Returns & Refunds
You have the right to return your item within 14 days of receipt, in line with the UK Consumer Contracts Regulations. Please review our [Returns & Refund Policy] for instructions and exclusions.

7. Product Descriptions & Variations
We strive for accuracy in all product listings, but slight variations may occur due to natural materials or screen settings. Each candle is hand-poured and may have minor visual differences — this is part of its charm.

8. Intellectual Property
All content on this site — including text, images, product names, branding, and design — is the property of Luxcape Candles Co. and protected by copyright laws.
You may not reproduce or use any content without written permission.

9. Limitation of Liability
To the fullest extent permitted by law, Luxcape Candles Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability for any claim shall not exceed the price paid for the product in question.

10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

11. Changes to These Terms
We may update these Terms occasionally. The most current version will always be posted here. Continued use of the site after changes means you accept the revised terms.

12. Contact Us
If you have any questions about these Terms, please contact us at:
📧 support@shopluxcape.com

💛 With care,
The Luxcape Candles Co. Team
Stillness. Scent. Serenity.