Privacy Policy

🔐 Privacy Policy
Luxcape Candles Co. | Last updated: 2025

At Luxcape Candles Co., your privacy matters deeply to us. We are committed to protecting your personal information and being transparent about how we collect, use, and store your data. This Privacy Policy explains what we do with your information when you visit our website or make a purchase.

🕯️ Who We Are
This website is operated by Luxcape Candles Co., an online-only store based in the UK. When we say “we,” “our,” or “us,” we’re referring to Luxcape Candles Co.

📋 What Information We Collect
When you use our website or make a purchase, we may collect the following information:

Personal Details: Your name, billing and shipping address, email address, phone number.

Order & Payment Info: Items purchased, transaction total, and payment method (note: we do not store full payment card details — these are securely handled by our payment processor).

Technical Data: IP address, device type, browser, and how you use our website (via cookies and analytics).

Marketing Preferences: Your preferences for receiving updates and promotions (only if you opt in).

🌿 How We Use Your Information
We collect and use your data to:

Fulfill and ship your orders

Send order confirmations and updates

Provide customer support

Improve website performance and user experience

Send occasional updates and offers (only if you subscribe)

💳 Third-Party Services
We use trusted third parties to process your order and operate our site.

These providers only receive the information necessary to perform their service and are obligated to protect your data.

🍪 Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic.

You can manage or disable cookies at any time in your browser settings.
Learn more in our Cookie Policy.

🔐 Data Security
We take your privacy seriously and use industry-standard measures to protect your personal information. While no online system is 100% secure, we strive to ensure your data is treated with care and confidentiality.

🗑️ Your Rights (UK & GDPR)
As a UK or EU customer, you have the right to:

Access your personal data

Request corrections to your data

Request deletion of your data

Withdraw consent for marketing

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

To make any such request, email us at support@shopluxcape.com