FAQs

❓ Frequently Asked Questions

👗 What fabrics are your clothes made of?
We choose fabrics with care. You’ll find soft natural fibers like cotton, linen, and wool, as well as premium blends made for comfort and durability. Each piece is selected for its quality, feel, and timeless wear.

🌿 Are your clothes ethically made?
Yes. We partner with makers who value fair working conditions and mindful production. Many of our garments are produced in small batches to reduce waste.

📦 How long will my order take to arrive?

Processing: 3–5 business days

Shipping (UK only): 7–10 business days after dispatch
You’ll receive an email with tracking once your order is on the way.

✨ Do you offer gift packaging?
Yes. Select clothing and candle items arrive in elegant packaging, perfect for gifting. You can also add a personalized note at checkout when available.

🧺 How do I care for my clothing?
Each garment comes with its own care label, but generally:

Gentle cycle or hand wash

Mild detergent, no bleach

Air dry flat or hang to keep shape

Store folded or on padded hangers
A detailed Clothing Care Guide is on the way 🕊️

🕯️ What are your candles made of?
Our candles are crafted with natural soy wax, cotton wicks, and clean fragrance oils — always phthalate-free and thoughtfully sourced.

🌱 Are your candles vegan and cruelty-free?
Yes. They’re vegan-friendly, and we never support animal testing at any stage.

🔥 How do I care for my candle?
Each candle comes with instructions, but as a guide:

Trim the wick to 1/4 inch before lighting

Let the wax pool evenly to avoid tunneling

Burn for up to 4 hours at a time

Place on a heat-safe surface, away from drafts
A Candle Care Guide is also coming soon 🕊️

🚚 Do you ship internationally?
Not yet — we currently ship within the UK only. International shipping is in the works, so stay tuned via our newsletter.

🧾 What’s your return policy?

Clothing: Returns accepted within 14 days if unworn, unwashed, and with tags attached.

Candles & Lifestyle Items: Returns accepted within 14 days if unused and in original condition.
Please see our full Returns & Refunds Policy for details.

💌 How can I reach you?
We’re here to help. Email us at support@shopluxcape.com
 or use our contact form. We reply within 24 hours on weekdays.

💛 Something else?
If your question isn’t here, just ask. We love hearing from you.