FAQs

🕯️ What are your candles made of?
Our candles are made from natural soy wax, cotton wicks, and clean, phthalate-free fragrance oils. We carefully curate each piece from trusted makers who share our values of quality, safety, and serenity.

🌿 Are your candles vegan and cruelty-free?
We work only with partners who align with our ethics. Our candles are vegan-friendly, and we do not support animal testing at any stage of our supply chain.

📦 How long will it take to receive my order?
Processing Time: 3–5 business days

Shipping Time (UK only): 7–10 business days from dispatch

You’ll receive a confirmation email with tracking once your order is on its way.

✨ Do you offer gift packaging?
All orders are sent with care and intention, and select items include elegant packaging by default. Gift note options may be available at checkout (depending on the item).

🔥 How do I care for my candle?
Each candle includes burning instructions from the maker, but as a general guide:

Trim the wick to 1/4 inch before each use

Let the wax melt evenly to avoid tunneling

Burn no longer than 4 hours at a time

Place on a heat-safe surface, away from drafts

A full Candle Care Guide is coming soon 🕊️

🚚 Do you ship internationally?
Currently, we ship within the United Kingdom only.
We’re exploring international options — sign up to our newsletter for updates.

🧾 Do you accept returns?
Yes — we accept returns of unused items within 14 days of delivery.
Please refer to our full Returns & Refunds Policy for details.

💌 How can I contact you?
We’re here to help.
Email us at support@shopluxcape.com or fill out our contact form.

💛 Something else?
If your question wasn’t answered here, feel free to reach out — we reply within 24 hours on weekdays.